Return Policy
Return & Reship Policy
At The Mama Bear Effect, our mission is to provide essential abuse prevention materials to support education and awareness efforts. To ensure the integrity of our materials and uphold our nonprofit commitments, we maintain the following policy:
No Returns or Exchanges
Due to the nature of our materials and our nonprofit operations, we do not accept returns or exchanges for any orders. All sales are considered final.
Damaged or Missing Orders
We strive to ensure that every order arrives in excellent condition and on time. However, if you receive a damaged product or your order is missing, we are happy to assist with a reshipment.
Eligibility for Reshipment
You may request a reshipment if:
- Your order arrives damaged (e.g., torn pages, printing defects, or significant shipping damage).
- Your order was never received due to a shipping issue.
How to Request a Reshipment
- Report the issue within 10 business days of receiving your order (or from the estimated delivery date if missing).
- Provide supporting details, including:
- Your order number.
- A brief description of the issue.
- Photos of the damaged materials (if applicable).
- Email your request to [email protected] or use our contact form.
Processing Time
- Once verified, we will process the reshipment within 5-7 business days.
- If the item is no longer available, we will contact you with alternative options.
Questions?
For further assistance, please contact us at [email protected].
Thank you for supporting our mission to provide critical abuse prevention resources.